HOTEL OPERATIONS (Accommodation Management)

Hotel Operations – Accommodation Management are the first point of contact with a hotel guest and create the critical first impression. From the moment a guest arrives to the moment they leave, all their needs should be anticipated and their expectations exceeded, ensuring the best possible guest experience.

Hotel Operations – Accommodation Management personnel are often responsible for:

  • Front office management
  • Reservations
  • Guest account management
  • Guest correspondence
  • Coordinate other in-house departments
  • Issue resolution
  • Concierge services
  • Management of the hotel