HOTEL OPERATIONS (Accommodation Management)
Hotel Operations – Accommodation Management are the first point of contact with a hotel guest and create the critical first impression. From the moment a guest arrives to the moment they leave, all their needs should be anticipated and their expectations exceeded, ensuring the best possible guest experience.
Hotel Operations – Accommodation Management personnel are often responsible for:
- Front office management
- Reservations
- Guest account management
- Guest correspondence
- Coordinate other in-house departments
- Issue resolution
- Concierge services
- Management of the hotel