People & Culture is effectively a business partner – working with hotel management to achieve strategic business goals.

People & Culture in a hotel is often a generalist role where you can obtain exposure to all facets of Human Resource Management and then this can lead to a specialist focus in the future. Being responsible for Human Resources in a hotel gives you exposure to some of the great industry leaders as well as all departments and all levels of the business.


Working in Human Resources can help you understand how a hotel works. People & Culture personnel are often responsible for:

  • Talent attraction
  • Talent development
  • Training and development
  • Employee relations
  • Staff welfare
  • Workplace Health and Safety
  • Remuneration and benefits
  • Human Resources Information Systems (HRIS)
  • Industrial relations
  • Organisational change
  • International human resources management